Workplace Communication Etiquette: Best Practices for Response Times and Setting Boundaries
Holding doors, saying “please” and “thank you” and practicing good table manners—most of us are well versed in these common social etiquette behaviors. But as technology and work arrangements evolve, the rules governing workplace communication etiquette may need to do the same. Do you have to respond to an email within a certain number of hours? How long do you have to send a message back to a colleague? And if your first communication goes unanswered, when should you follow up? While norms and rules might vary by company, here are some general best practices for clear and concise communication . The danger in not outlining communication expectations Stress. Burnout. Having to be “always on,” even during off-hours. A BBC Worklife headline once referred to it as “The crippling expectation of 24/7 digital availability .” Courtney Leyes is a Tennessee-based partner with Fisher Phillips, a nationwide labor and employment law firm. She often feels the need to immediately respond to emai...